Springfield Road Children's
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Last updated: 5th May 2022

This Privacy Policy has been written in accordance with the General Data Protection Regulation (GDPR). It explains how Springfield Road Children's Home collects, uses, shares and protects your personal information, how long we keep it, your rights, and how to contact the regulator.

How we collect your information

We collect information directly from you when you contact us by telephone, email, our website contact form, or in writing, and from the placing authorities and professionals we work with in the course of providing care.

What information we collect

We collect personal information such as your name, contact details and the contents of any enquiry you send us, together with information necessary for the care of the children and young people we look after.

How we use your information

We use your information to respond to your enquiries, to provide and manage our care services, to meet our legal and regulatory obligations, and to administer our staff and recruitment.

Who we share your information with

We only share personal information where necessary, for example with placing authorities, health and education professionals, regulators such as Ofsted, and where we are required to do so by law. We do not sell your personal information.

How we protect your information

We take appropriate technical and organisational measures to keep your personal information secure and to protect it against unauthorised access, loss or misuse.

How long we keep your information

We keep personal information only for as long as is necessary for the purposes for which it was collected, and in line with our legal and regulatory retention obligations, after which it is securely deleted or destroyed.

Your rights

Under the GDPR you have rights in relation to your personal information, including the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, and the right to object. To exercise any of these rights, please contact us using the details below.

The regulator

We are registered with the Information Commissioner's Office (ICO). Our ICO registration number is Z3249296. If you have a concern about how we handle your personal information, you have the right to complain to the ICO:

Contact us about this policy

If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us at valehurst@springfieldroadchildrenshomes.co.uk.